Delivery & Returns

CURRENTLY OFFERING FREE EXPRESS DELIVERY AND RETURNS IN THE UK & DISCOUNTED RATES TO EUROPE.

DESTINATION RATES

United Kingdom  Next Day*

 

FREE

United States, Mexico & Canada 

Royal Mail Tracked (up to 10 days) £10

2 Day* Delivery £19.40

France & Germany 

 

Royal Mail Tracked (up to 7 days) £6

2 Day* Delivery £12.00

Spain, Italy, Portugal & Sweden

Royal Mail Tracked (up to 7 days) £8

2 Day* Delivery £14.50

Belgium, Netherlands & Luxembourg 

2 Day* Residential Delivery £11.70

 

If your location is not listed, please contact us at info@mytwirl.co.uk for the best rates using our reliable carriers.

RETURNS POLICY

If you are not entirely happy with your purchase, you may request a full refund or exchange.  Please inform us of your decision via e-mail to info@mytwirl.co.uk within 14 days of the delivery of your package. A full refund or exchange will be made, provided we receive the returned goods complete, unused, unwashed and with the original packaging within 7 days of your email. 

Outside of the UK, for all return/refunds, except if the item is faulty, it is your responsibility to arrange and pay for the return postage.

We strongly recommend that you send your goods by registered post, and retain the receipt.  We cannot accept responsibility for parcels lost in transit.  

Design MyTwirl dresses are bespoke items and cannot be returned, exchanged or refunded.

*Next Day/2 Day delivery is available for orders made by 9am GMT.  Orders made after 9am GMT will take 1 extra day.  In the event that your item is out of stock, we will advise you as soon as possible.  All references to 'Day' mean working day and do not include Saturday or Sunday.  If you require delivery on a Saturday or Sunday please email us at info@mytwirl.co.uk.

All rates are subject to change at any time.  However, changes will not affect orders that have been confirmed prior to the date of change.

Please note that the purchaser is responsible for all taxes and duties that may be imposed on a product or delivery.  MyTwirl will not be liable for any such taxes or duties.

  

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