Delivery & Returns



United Kingdom 

Express (1-2 days) FREE*

Guaranteed Next Day £4.99

United States, Mexico & Canada 

Royal Mail Tracked (up to 7 days) £15.90

2 Day* Delivery £19.80

France & Germany 



Royal Mail Tracked (up to 5 days) £8

2 Day* Delivery £12.00

Spain, Italy, Portugal & Sweden


Royal Mail Tracked (up to 5 days) £8

2 Day* Delivery £14.50

Belgium, Netherlands & Luxembourg 


Royal Mail Tracked (up to 5 days) £8

2 Day* Delivery £11.70



Royal Mail Tracked (up to 5 days) £8

2 Day* Delivery £17.50


If your location is not listed, please contact us at for the best rates using our reliable carriers.


If you are not entirely happy with your purchase, you may request a full refund or exchange.  Please inform us of your decision via e-mail to within 14 days of the delivery of your package. For returns within the UK MyTwirl will provide pre-paid postage.  

A full refund or exchange will be made, provided we receive the returned goods complete, unused, unwashed and with the original packaging within 7 days of your email. 

Outside of the UK, for all returns, except if the item is faulty, it is your responsibility to arrange and pay for the return postage.

We strongly recommend that you send your goods by registered post, and retain the receipt.  We cannot accept responsibility for parcels lost in transit.  

Design MyTwirl dresses are bespoke items and cannot be returned, exchanged or refunded.

*Express/2 Day delivery is available for orders made by 9am GMT.  Orders made after 9am GMT will take 1 extra day.  In the event that your item is out of stock, we will advise you as soon as possible.  All references to 'Day' mean working day and do not include Saturday or Sunday.  If you require delivery on a Saturday or Sunday please email us at

All rates are subject to change at any time.  However, changes will not affect orders that have been confirmed prior to the date of change.

Please note that the purchaser is responsible for all taxes and duties that may be imposed on a product or delivery.  MyTwirl will not be liable for any such taxes or duties.